How do refunds work?
Updated · 3 minute read
You refund from the order in your dashboard. Paystack sends the money back to the card or bank account the customer paid with.
- Open the order and press Refund.
- Choose the items to refund, or the whole order. Turn on Restock if the items came back to you.
- Add a short reason and press Refund. The customer gets a refund email straight away.
The money reaches the customer in 5 to 7 working days and is taken from your next Paystack payouts. Refunds cover the items and delivery, after any discount. The processing fee is not refunded.
For a manual order paid in cash or by transfer to you directly, the refund is recorded only. Pay the customer back yourself.
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